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Frequently Asked Questions
Find the answer to frequently asked questions about 8class Chauffeur Service below. In the event that you are unable to find the answer, please contact 8lass customer support. We are delighted to assist you in any matters.
We monitor the status of your flight to ensure your chauffeur is always there when you land.
Please email or call us to notify us of this and provide the new flight details.
Your chauffeur will be in the arrivals area of the terminal and will be holding name board with your details.
Most airlines recommend you arrive at least 2-3 hours before your departure time. However we advise you check this with your individual airline or travel company.
Our chauffeurs will offer to assist you with any luggage or bags you may have.
You chauffeur will either call or message you on arrival of the pickup. For airports they will be waiting with a name board.
The simplest way is to book online, alternatively please feel free to also call us on +44 (0)1582 507 104 if you have any special requirements or need a bespoke package.
Yes we open an account with dedicated account managers for all our regular clients and businesses.
We take an upfront 25% deposit to secure your booking. The remainder of the payment will either be taken before or on completion of your journey. For regular or business account clients payments will be due on receipt of invoice. You can either pay via bank transfer, debit or credit card or by cash given directly to the chauffeur.
Yes we offer complimentary baby or child seats, however these will have to be requested in advanced or at the time of the booking.
Yes we provide discounts for regular clients or bulk booking. Please feel free to contact our team who will be happy to discuss this with you.
In accordance with UK law, all our vehicles have a strict no smoking policy. Should you want smoking break please speak to your chauffeur who will be happy to build these into your journey.
Complimentary water bottles will be provided to all passengers; however we do not permit eating in the vehicles.
Most of our vehicles are black however alternative colours can be requested.
Yes, all our chauffeurs are dress in a full suit with a tie
Heathrow is approximately 60 minutes from Heathrow Airport, depending on traffic conditions.
Gatwick is approximately 80 minutes from Gatwick Airport, depending on traffic conditions.